Company:
OCS Group UK Ltd - The Kia Oval
Location:
London, The Kia Oval
Benefits:
£££ Competitive & Training
Duration:
Ongoing requirements through the summer
Description
Take advantage of this opportunity to work at the Kia Oval!
The Response Steward must ensure that all players, members, guests, media and staff who enter the venue are given appropriate security protection as directed, while still maintaining outstanding customer service levels. We are looking for candidates who have excellent people skills and a professional manner at all times. Previous experience in this sector is desired but not essential.
Tasks may include:
- To provide information and assistance to members of the public and staff arriving for a fixture held at the Kia Oval.
- Monitor crowd behaviour and communicate appropriate rules with customers when required
- To have a high profile and have sufficient knowledge to answer general questions that may be asked by persons attending any fixture at the Kia Oval.
- Ticket checks on those people entering their area of responsibility to ensure that the guest is entitled to enter that area, area capacities are adhered to and prevent stadium bowl migration.
- Remain in designated position until relieved by a nominated replacement.
- To assist with the evacuation of the venue and direct guests to the relevant holding areas.
- To develop an excellent knowledge of the site to enable efficient working practices.
All staff must either have completed a minimum NVQ2 in Spectator Safety, or be prepared to undertake 30 hours of training to gain this qualification.
An SIA Door Supervisor License is required. Please indicate on your application which (if any) qualifications you have earned.
Requirements
The requirements of this position include:
- Taking instruction from management.
- Working as part of a team.
- Being punctual and presentable.
- Being vigilant and customer focused.
- SIA Door Supervisor License
- NVQ 2 in Spectator Safety
Those employed in this position will:
- Maintain the highest standard of personal presentation.
- Be friendly and approachable
- Work well under pressure.
- Work hard and effectively.