Share this page:

Administration Assistant

  • Job Location

    Wolverhampton

  • Duration

    Temporary

  • Job Benefits

    £7.83/hour




Description

Administrative Assistant (Part-time)

About you:

* You’ll have worked in an office environment previously and have a good working knowledge of Spreadsheets and Document software like Google or MS Office.
* You’ll have good time management skills and able to prioritise workloads effectively.
* You will enjoy dealing with people in a service based role and be confident in using your initiative to be a problem solver.
* Main purpose of the job To support the Digital Support Team Leader in the management and coordination of customer contracts, billing, problem-solving, reporting and allocation of tasks.
* To ensure services are delivered against agreed SLA’s and to provide effective communication between internal and external stakeholders.
* To provide aftersales support to our website customers, managing changes and updates to their website ensuring customers are kept up to date and receive a first class customer service.

Duties & responsibilities:

* Check accuracy and completion of contracts prior to processing
* Setup client accounts in project management software
* Allocate tasks to fulfilment team and track delivery.
* Report on and escalate tasks that are outside of SLA’s.
* Maintain progress dialogue with stakeholders and sales teams.
* Update spreadsheets with new orders, amends and revenue amounts.
* Setup of business profiles and directory listings.
* Maintain dialogue with Finance team and deal with processing of direct debits, campaign pauses and stops plus customer enquiries.
* Respond to sales team enquiries
* Book campaigns in MNA booking system and raise appropriate invoices.
* Manage scheduling of digital supplements and ensure Apps are displaying correct content daily.
* Process minor text and image changes as required in the MONO solutions website editor.
* Ensure paid website amendments have an associated contract
* Liaise with external website provider to ensure tickets are accurately briefed and monitored so that they are delivered on time, in full and of good quality.
* Ensure website customers are replied to promptly within agreed SLA’s and that they receive high levels of customer service.

Experience:

* Proven experience in an administrative type role
* Must be educated to a GCSE standard
* Preferred project management skills although not essential
* Experienced with office software systems
* Experienced with booking and content management systems useful but not essential.
* Knowledge of digital marketing and websites an advantage.
* Numerate and ability to multi-task.
* Good telephone manner and writing skills
* Good customer service skills

Hours of work: 16 - 20 hours per week - days/times negotiable (Must be able to work on a Friday)

Holiday Entitlement: 25 days pro rata + Public holidays

Pay Rate: £7.83 per hour





Share this page:

Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.