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Administration Department Manager (Complaints)

  • Job Location

    Birmingham, West Midlands (County)

  • Duration


  • Job Benefits

    £35000.00 - £38000.00/annum


Administration Department Manager (complaints)


Circa £35,000 + benefits

We are working with a UK leading Finance Brand who operate within the Retail sector. This is an exciting time to join the business. This role will be establishing a new administration team within the complaints function of the business, managing around 25FTE. You will develop the department, reviewing procedures, setting up KPI’s and supporting the team with developing skill sets.

You need to have experience in managing administration teams in financial services. If you have previous experience in Complaints Handling, this would be a real bonus!

You will be focused on managing the teams ‘back office’ complaints administration workload. Your team of administrators will be collating documents and building complaints files to pass onto the specialist complaints team. This is a high volume, transactional department so you need to have proven experience in this environment.

This is an autonomous role, with the Head of Department not always on site. You will be able to lead and develop the team quickly using your experience and ideas. They need a driven, self-starter, who has the required experience to excel in this role.

Sounds of interest?.... Send us your CV!

Unfortunately, due to the high volume of applications we are unable to respond to each applicant – If you have not received any communication within 1 week of applying then you have been unsuccessful with this position

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Copyright ©2006 - 2020. 247 Media Ltd.
Copyright ©2006 - 2020. 247 Media Ltd.