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Administration and Events Assistant - FTSE 250 AGENCY IN THE CITY

  • Job Location

    EC2M, Bishopsgate, Greater London

  • Duration

    Permanent

  • Job Benefits

    £24000.00/annum 10% bonus




Description

PRINCIPAL ACCOUNTABILITIES

* Processing all registrations accurately and efficiently using the in-house systems

* Activating MeetMe messaging system and managing updates, as well as supporting delegates through the process

* Invoicing and credit control for delegate and sponsorship invoices

* Demonstrate a high level of customer satisfaction from attention to customer needs and a high level of responsiveness – lead by example

* Managing the end-to-end customer service function per event

* Debt management and tracking of payments to ensure revenue is accounted for prior to the event

* Sourcing and liaising with on-site registration companies for larger events through to implementation

* Preparing all registration admin pre-event and accurately reconciling all registration admin post-event

KNOWLEDGE, EXPERIENCE AND SKILLS

* Applicants should have a minimum of one year’s experience in customer services environment

* Experience of working in a fast-paced office environment

* Excellent communication skills – able to deal with people at all levels, good written communication and confident telephone manner

* Confident, able to work with minimum supervision to strict deadlines and remain calm under pressure.

* Ability to manage a number of projects simultaneously

* Strong numerical skills – invoicing, budgets (including multi-currency events) and credit control

* Proactive approach, willingness to show initiative and accept responsibility

* Flexibility to travel internationally to deliver customer service onsite

* Competent in processing large amounts of data quickly and accurately

* First-rate computer skills and competence within Microsoft Office

* Proven ability to work well within a team

* Work to deadlines and manage debt and financial reporting

* Exceptional attention to detail

* Work under pressure and in collaboration with the entire team

* Customer first and ‘roll up sleeves’ approach





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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.