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Bilingual Technical Customer Service...

  • Job Location

    Leeds

  • Duration

    Permanent

  • Job Benefits

    £14,800/annum 25 days hols and stats

Description

Andy File Associates Limited are working as a Recruitment Agency on behalf of our client with regards this permanent position.

Our client is looking to recruit a Technical Customer Support Helpdesk Advisor (multilingual) where you will be providing telephone and e-mail technical support to a customer base (mainly in Europe).

It is essential you have excellent fluent verbal and written language skills in English and German. You will be working together with the customer on any problems that arise in order to bring about a speedy resolution to their enquiries. You will be responsible for deciding how best to resolve a customer query, and in turn which queries need to be escalated.

Attention to detail is paramount in this role as you will be maintaining a detailed history on the Call Management System of all issues reported to customer support.
You will work towards and the achievement of call handling objectives and agreed KPI’s

To be successful in this role the ideal candidate will ideally have:
– Previous experience in customer care and if possible in a helpdesk or customer contact environment.
Language qualification or native speaking together with:
– Previous help desk experience
– Excellent time management and organisational skills, excellent communication skills and customer care skills

If you also speak French this would be highly advantageous.

Hours of work are Part time 30 hours a week 5 days over 7 (amount of weekly hours negotiable) Between 6am – 8pm.

Benefits include 25 days holiday


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Copyright ©2006 - 2017. 247 Media Ltd.
Copyright ©2006 - 2017. 247 Media Ltd.