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Duty Manager

  • Job Location

    YHA Helvellyn, Cumbria

  • Start date

    March

  • Duration

    November

  • Job Benefits

    £8.25 to £8.62 per hour + Benefits




Description

Working a season at YHA is exciting, fun and fast paced and you'll get the opportunity to put your talents to good use whilst working in amazing sites set in stunning locations across England and Wales.

A fantastic opportunity has arisen for a self-motivated, driven and enthusiastic individual to join our team as Duty Manager at YHA Helvellyn.

Duty Managers will need to:

  • Manage the delivery of customer service, encouraging all employees to deliver a five star experience
  • Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
  • Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
  • Support the manager in to report and comply with YHA's budget control expenditure and income

Requirements

In order to be a great Duty Manager we are looking for people who:

  • Have previous experience in leading teams, developing and mentoring others
  • Show a good understanding of YHA, the hospitality industry and current tourist industry standards
  • Have proven ability to manage high-pressured environments
  • Put the customer at the heart of everything we do

About us

About Us

YHA is a charity with a clear mission: to inspire all, especially young people to broaden their horizons gaining knowledge and independence through new experiences of adventure and discovery. 

We
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Copyright ©2006 - 2017. 247 Media Ltd.
Copyright ©2006 - 2017. 247 Media Ltd.