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Team Leader (North London Stadium)

  • Job Location

    Tottenham Hotspur Stadium Skywalk

  • Start date

    Work is available on completion of training.

  • Duration

    Year round work available

  • Job Benefits

    £27,052 / Annum (Pro-Rata)



Job Title: Team Leader

Reports to: Operations Manager

Location: North London

Hour of work: Full-Time

Rate of Pay: £27,052 / Annum (Pro-Rata)


Job Purpose:
To be responsible for ensuring the safety of Guests and Instructors at a new adventurous roof walk attraction. To liaise with staff and customers, and coordinate the operation, to maximise the operational effectiveness. To ensure the most positive experience for every visitor to the attraction through excellent customer service.


Health & Safety Responsibilities

• Assist with maintenance of health & safety logs as directed by the Operations Manager.


Principle Responsibilities & Duties
• Liaise with customers / event organisers / groups

• To ensure disclaimers & waivers have been signed via Smartwaiver

• To deal with extraordinary client requests in a helpful manner

• Ensure all staff are similarly upbeat & helpful towards customers.

• Deal with any problems & issues as they arise and refer to the Operations Manager if significant. Any customer queries and complaints are dealt with in a polite and professional manner.

• Help create an entertaining, exciting and social environment in which daily activities are carried out.

• Uphold & enforce limitations and conditions to access, as set out in Company Operating Procedures (e.g. height restrictions, parent to child ratios)


Customer Service & Personal Attributes
• A good communicator who remains calm under pressure

• Employ a friendly, helpful, ‘can do’ attitude towards all customers and other staff.

• Be a point of contact for attraction staff and work alongside their team effectively.

• Have a good head for heights – the attraction involves guiding clients around a walkway that involves heights of up to 40m.
Staff Management

• Lead & inspire the staff team, clearly demonstrating what you expect by setting a professional example.

• Maintain staff motivation through proactive listening & a positive attitude.

• Assist with staff communication, helping to make sure they are kept fully informed of any changes in Company Operating Procedures and Policies.

• Assist with the identification of any staff training requirements.Site Management

• Ensure all PPE is stored correctly, kept well-organised and prepared in advance wherever possible.

• Ensure standards of cleanliness & tidiness are maintained at the highest possible levels.

• Keep abreast of all security issues & stay in regular communication with attraction staff.


• Complete inhouse training and be signed off as competent by the W&S Technical advisor in the following areas

- Personal safety

- Clear understanding of the SOP’s, EOP’s and RA’s

- Correct fitting of PPE- Abseil Rigging & Procedure (Future Development)

- Rescue procedures

• Understand full operational processes.

• An excellent awareness of Health and Safety and the ability to follow procedures.

• Be fully conversant with all documentation.

• Ensure familiarity with the booking system and Smartwaiver.

• Be prepared to seek advice where necessary.


• First Aid training

• Hold a valid certificate in one of the following: -See Below

• An in-date, current DBS check. (If you do not hold this then on completion of the training course, one will need to be obtained)

A 2-week training course must be attended - all areas of the roof walk, and its delivery will be taught, and you must be at competent standard at the end of training for the W&S technical advisors sign off. A written and practical exam will be sat, both must be passed in order to take up a contract.



• Hold a valid certificate in one of the following:
- Single Pitch Award
- Rock Climbing Instructor Award
- IRATA Level 1
- Climbing Wall Award with Abseil module

About us

Wire & Sky are looking for dynamic, confident outdoor enthusiasts to work in seasonal roles at our exciting aerial adventure visitor experiences in London and the South East.

If you would like to join a large team of energetic,

Read more..

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Copyright ©2006 - 2021. 247 Media Ltd.
Copyright ©2006 - 2021. 247 Media Ltd.