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Customer Service Advisor

  • Job Location

    Worcester

  • Duration

    Temporary

  • Job Benefits

    £9.15 - £10.14/hour




Description

Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you looking for part-time hours to fit around your life?

We are looking for you to join our expanding contact centre based on site within a world leader of the engineering and electronics industry.

Benefits:

* Annual bonus scheme

* Annual leave entitlement of 28 days a year PRO RATA

* 33 days PER ANNUM after 12 weeks (including bank holidays)

* Free parking available

* On-site subsidised canteen

Pay Rate and Hours:

* £9.15 PER HOUR

* Increasing to £10.14 PER HOUR after 12 weeks!

* Monday-Friday, 16:00PM-20:00PM

* Rotating Saturdays, 08:00AM & 17:00PM

* 4 hour shift

* 2 out of 5 rota

* Rotating Sundays

* 1 out of 5 rota

* 1 day in Lieu

Responsibilities:

* Providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer data.

* Advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaints.

* Training is provided and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceeded.

* Work within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goals.

Requirements:

* Attend an evening assessment centre 6th June 2019

* Previous experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment.

* IT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and Maths

* Excellent attendance record and be punctual

* Quick thinking and able to problem solve/use their own initiative

* Personable with the ability to build strong relationships with customers and colleagues in a pressured environment

This is an ongoing temporary assignment with an immediate start. Please be aware we will require a Sanction and CRB check

Does this sound like the perfect job to you? Apply today for immediate consideration





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Copyright ©2006 - 2019. 247 Media Ltd.
Copyright ©2006 - 2019. 247 Media Ltd.