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  • Job Location

    Gerrards Cross, Buckinghamshire

  • Duration


  • Job Benefits

    £21000.00 - £25000.00/annum


We are seeking a dynamic energetic candidate with a thirst to learn and develop to join our
expanding Client Success team.
The Responsibilities…..
Client Support:
? Maintaining client relationships by managing requests and responding within the
timeframes agreed in the relevant clients’ Service Level Agreement
? Maintaining client support mailboxes
? Managing issues and escalating as necessary to the Technical Solutions team
? Helping to execute client user adoption plans
? Preparing and maintaining the company wiki for client documentation
? Maintaining relevant client training material
? Set up ahead of training sessions, demos and workshops
? Attending and documenting output from meetings
Platform Configuration:
? Content management
? Manage the creation and execution of clients buying windows
? Supporting senior team members with platform workflow configurations and content
Graduate Account Executive/Client Success
Reporting and Analytics:
? Create and maintain client reports in Excel and PowerPoint formats
? Providing analysis and insights into client activity and spend data
? Create and maintain internal and external presentations
? Investigate client data trends and present these back to senior team members
To succeed in this role you should possess….
? Good organisation, time management skills and attention to detail
? The ability to work independently and as part of a team
? The ability to work under pressure in a multi-tasking environment
? Good verbal and written communication
? Good numerical skills to interpret data
? A desire to help people and provide an exceptional level of service
The successful candidate should live within a commutable distance of our offices based
in Gerrards Cross.
Excellent GCSE and A Level results (or equivalent), degree preferable
Good knowledge of Microsoft Office and Google applications
We are a SaaS technology company that works with some of the world’s leading
brands across 150 countries.
Our cloud-based procurement platform is a fully integrated system that uses best in
class technology to manage complex products and supply chains.
We are small but ambitious and have exciting plans to expand our client base over the next 2
years as we push into our next stage of growth.
Working for us:
We pride ourselves on being agile through innovative concepts and ideas, created and
delivered in a responsible manner offering great value for both our employees and clients.
The culture of our business is reflected in our values:
? Integrity - Demonstrating openness and honesty at all times
? Passion - Believing in our business and caring for our Clients
? Respect - Recognising each other's differences and strengths

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Copyright ©2006 - 2019. 247 Media Ltd.